Privacy Policy

Welcome to the singlehindus.com Privacy Policy

last updated in January 2019.

Single Hindus is the data controller and responsible for your data.

singlehindus.com (The Site) singlehindus.com  (also referred to as “we”, “us”, “our” and similar expressions). Please see the site’s Terms of use for our full corporate details.

This website is not intended for children.  You must be 18 or over to use The Site.

We treat both your security and the security of your personal data very seriously. Our objective is to provide members with a safe, secure and private environment where they can find and correspond with other members of the Site. We’ve therefore put this Privacy Policy together so you know how we treat and protect your data. Please read it in conjunction with our Terms of use, as together they form the basis of our contract with, and commitment to you. If you do not accept its terms you should not use the Site or the Services.

Please note, we may change the Privacy Policy at any time by posting a revised version on the Site. Please check both the Terms and the Privacy Policy whenever you visit the Site. You agree to be bound by the revised Privacy Policy if you continue to use our Services following the date on which the revised Privacy Policy are published on the Site.

1. Information collected
When you register to use the Services and set up your profile you will be required to provide certain information, including personally identifiable information such as your name and email address (“personal data”). This information is stored on our systems, but no contact information is ever displayed in your public profile or included in any communication we may send to other members.

Currently, all of our payments are handled by PayPal. We do not store any Debit/Credit or other financial information. PayPal has it’s own security and at no point will your financial details be known to or retained by us.

We may also collect Personal Data which you provide when communicating with us in some other way e.g. by email.

We may receive and store certain information automatically when you interact with us. Examples include internet protocol address used to connect your computer to the Internet and other connection information including the URL of any website from which you clicked through to the Site and activity on the Site (including the pages you visit and searches you make). Further information relating to our use of cookies can be found here.

2. How do we use personal and other data?
By providing us with your personal data and agreeing to the Terms of Use and this Privacy Policy you are giving your consent: for us to process your personal data (including any sensitive personal data such as your sexual orientation) for the purposes of providing the Services and for any other purposes which you expressly agree to; and to the transfer and processing of your information in countries outside the European Economic Area which may not provide the same level of data protection as the UK.

We may also use your information to help us to analyse use of the Site and the Services and to improve the Services and their content or to troubleshoot problems and implement the Terms.

Your personal data will only be processed by authorised staff members (or by such third parties as we may use from time to time to store and process data for us).

3.  How we use your personal data

·       With your consent.

·       Where we need to perform the contract we are about to enter into or have entered into with you.

·       Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·       Where we need to comply with a legal obligation.

4.  Purposes for which we will use your personal data

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

(a) Performance of a contract with you

(b)  Consent

To process and deliver your subscription and membership including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

(c)  Consent

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

5. What happens if you fail to provide personal data or you choose to withdraw / withhold consent?

Where we need to collect personal data either by consent or by law, or under the terms of a contract we have with you, and you fail to provide that data when requested or you withdraw or withhold consent, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

6. Updating your information
You should keep the information about you on the Site up to date. You can update all of your personal information including username, email address, location, password and all profile details at any time by logging into the Settings part of your profile.

7. Your password

It is vital that you keep your password safe to prevent unauthorised access to your personal information. If you believe that someone else may have access to your password please change it immediately. Please note that your password is stored securely in an encrypted format and is never visible to our staff.

8. Deleting your information

You have the option to edit and remove your profile information at any time. If you would like to cancel or remove your profile altogether, please email support@singlehindus.com and a member of our account team will assist you.

We will normally store your Personal Data for as long as you are a Member or Subscriber. When you cease to be a Member or Subscriber we may continue to hold Personal Data about you, including any correspondence or support enquiries you send to us, to enable us to respond to any queries or complaints you may have and thereafter we will keep such data as we have to in order to be able to comply with any applicable laws (for example we may have to keep information about payments made by you for up to seven (7) years to comply with HM Revenue and Customs’ rules).

Personal correspondence sent to other Users through the Site will typically be archived for up to 6 months (but will not be accessed other than in exceptional circumstances, for example if requested by the police as part of a criminal investigation). Support enquiries sent to us may also be stored on file.

Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes and troubleshoot problems etc, but is always done within a legal framework.

9. No Spam policy
We will not send you spam emails.

While you are a Member or Subscriber, you will receive essential service related emails from us and you may receive emails via the Site from other members. Unless you expressly agree that we may do so, we will ever supply, sell or rent your email address to any third party and you will not receive emails that relate to other services or offerings from us.

Our site includes various ‘tell a friend’ services. Your friends will receive emails from time to time from us providing useful, informative and special offers about our services. You may not use the ‘tell a friend’ services to send spam.

10.  Opting out

You can ask us to stop sending you marketing messages at any time by contacting us at any time – see below our email address

11.  Your legal rights

 to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

 of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

·       If you want us to establish the data's accuracy.

·       Where our use of the data is unlawful but you do not want us to erase it.

·       Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

·       You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

12. Security
We endeavour to ensure the security of our systems at all times, but no system that is accessible via the Internet can be considered 100% secure. In the event a security breach, we would endeavour to react as fast as possible to resolve the problem. We cannot however accept responsibility for Member details that are lost or compromised in the event of a security breach.

13.  Complaints

14.  Changes to this policy
We may change Terms and the Privacy Policy at any time by posting a revised version on the Site. Please check the Terms and the Privacy Policy whenever you visit the Site. You will be bound by the revised Privacy Policy if you continue to use our Services following the date on which the revised Privacy Policy is published on the Site.

15.  Contact details

support@singlehindus.com