1. Information collected
When you register to use the Services and set up your profile you will be required to provide certain information, including personally identifiable information such as your name and email address (“personal data”). This information is stored on our systems, but no contact information is ever displayed in your public profile or included in any communication we may send to other members.
Currently, all of our payments are handled by PayPal. We do not store any Debit/Credit or other financial information. PayPal has it’s own security and at no point will your financial details be known to or retained by us.
We may also collect Personal Data which you provide when communicating with us in some other way e.g. by email.
2. How do we use personal and other data?
We may also use your information to help us to analyse use of the Site and the Services and to improve the Services and their content or to troubleshoot problems and implement the Terms.
Your personal data will only be processed by authorised staff members (or by such third parties as we may use from time to time to store and process data for us).
3. Updating your information
You should keep the information about you on the Site up to date. You can update all of your personal information including username, email address, location, password and all profile details at any time by logging into the Settings part of your profile.
4. Your password
It is vital that you keep your password safe to prevent unauthorised access to your personal information. If you believe that someone else may have access to your password please change it immediately. Please note that your password is stored securely in an encrypted format and is never visible to our staff.
5. Deleting your information
You have the option to edit and remove your profile information at any time. If you would like to cancel or remove your profile altogether, please email firstname.lastname@example.org and a member of our account team will assist you.
We will normally store your Personal Data for as long as you are a Member or Subscriber. When you cease to be a Member or Subscriber we may continue to hold Personal Data about you, including any correspondence or support enquiries you send to us, to enable us to respond to any queries or complaints you may have and thereafter we will keep such data as we have to in order to be able to comply with any applicable laws (for example we may have to keep information about payments made by you for up to seven (7) years to comply with HM Revenue and Customs’ rules).
Personal correspondence sent to other Users through the Site will typically be archived for up to 6 months (but will not be accessed other than in exceptional circumstances, for example if requested by the police as part of a criminal investigation). Support enquiries sent to us may also be stored on file.
Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes and troubleshoot problems etc, but is always done within a legal framework.
6. No Spam policy
We will not send you spam emails.
While you are a Member or Subscriber, you will receive essential service related emails from us and you may receive emails via the Site from other members. Unless you expressly agree that we may do so, we will ever supply, sell or rent your email address to any third party and you will not receive emails that relate to other services or offerings from us.
Our site includes various ‘tell a friend’ services. Your friends will receive emails from time to time from us providing useful, informative and special offers about our services. You may not use the ‘tell a friend’ services to send spam.
We endeavour to ensure the security of our systems at all times, but no system that is accessible via the Internet can be considered 100% secure. In the event a security breach, we would endeavour to react as fast as possible to resolve the problem. We cannot however accept responsibility for Member details that are lost or compromised in the event of a security breach.
8. Changes to this policy